No returns on cushions unless a manufacturing defect is the cause. Each cushion is made to customer's order. We do not stock cushions.
At The Replacement Cushion, our policy is to provide you with an easy-to-use service. If you find that your order is damaged, we will gladly fix the problem.
When an order is received by us you have 24 hours to alter or make changes to your original order without a "change order" cost. After the 24 hours there may be a charge for further services to make alterations or changes from the original order.
Because each product is made to order, all orders placed into production after the first 24 hours are final and will be made exactly as ordered (according to the email confirmation that you receive).
We cannot take returns for cushions that do not fit unless it is a mistake on our end. Please be certain that the cushions that you are ordering will fit your furniture. Please note that cushions are made within a 1/2" tolerance.
PLEASE NOTE: We are unable to accept returns due to color or pattern not being what you expect. We encourage you to order fabric samples before you place your order. Since cushions are made to your order, it is not possible to accept returns for this reason. Your cooperation is appreciated. It is recommended that you request fabric samples before ordering.
No cancellation of orders will be honored.
If there is a problem with the order, please contact us and we will respond to your request as soon as possible.
When placing orders over the phone, you will be asked for verification that you have read and fully understand our return policy.
Because FedEx requires a phone number at the time of shipping, your phone number is required when placing an order.